All orders are processed & shipped on the same day (if it’s a business day). The only exception are the boots; which are usually shipped within a week.

Goods are sent by a reputed & reliable courier company like UPS or Fedex.

Goods are usually delivered within 5-7 business days from the shipping date.

If order delivery has been delayed beyond the expected date, drop us an email using our ‘Contact Us’ page. The delay could be because of some problem in the address or a delayed flight. Whatever be the reason, we would look into it.

There are no shipping charges for orders on Renaissance-Outfits.com. FREE SHIPPING is applicable on all orders.

Unfortunately, we do not offer overnight delivery at the moment. The fastest delivery option available is 3 business days (on selected items).

Of course we can. Just drop a request for tracking number using our ‘Contact Us’ page. The tracking number would be sent to you at the soonest. Note: Remember to indicate your Order ID when sending the request.

No need to worry. We would help you place a claim with the shipping company & get the refund. Shipping companies like UPS are actually very quick with such claims.

No, unlike any online retailers, we charge No Restocking Fee. However, we deduct a reasonable amount to cover the original shipping charges.

We have a customer-friendly policy. If the goods were defective, or the item received was not in accordance with the order or you ordered the wrong item/size; in either case we would refund the product or exchange the product (no re-stocking fee charged). All claims should be submitted within 14 days from delivery.

The shipping would be paid by us only if the products are defective or the wrong items were delivered because of our fault.

No RMA is required. Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.

Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.

We accept payment through Credit Cards & Paypal.

Frankly, we never get to see your financial details. All Credit Card transactions are processed on secure pages of Paypal & we are notified only about the payment received into our Paypal Account.

Yes, Paypal offers an option to complete the payment without registering with Paypal. Look for “Don’t have a Paypal Account?” after pressing the Confirm Order button. Enter your Credit Card details & you are done!!

Of course you can. Paypal is one of the most reputed & recognized brands in online Credit Card processing. It is owned & managed by eBay, the biggest online auction company.

We accept VISA, MasterCard, Discover & American Express.

We do accept Wire Transfer but this method proves uneconomical & cumbersome for small orders. It would also increase the order processing time by a few days.